Insured Americans are more satisfied with their auto insurance claims experience (842 on a 1,000-point scale) than they are with their homeowners claims experience (828 on a 1,000-point scale), according to J.D. Power & Associates. J.D. Power & Associates Senior Director of Insurance Practices Jeremy Bowler said, “By thoroughly explaining the limitations of the policy coverage and fully managing customer expectations, insurance companies may be able to lower the number of negotiations and improve claimant satisfaction considerably.” During the first notice of loss process, 81% of auto claimants said their insurer provided them an explanation of their policy coverage, while less than 75% of homeowner claimants received the same information.
Tuesday, December 29, 2009
AUTO INSURERS SATISFY CUSTOMERS MORE THAN HOME INSURERS
Insured Americans are more satisfied with their auto insurance claims experience (842 on a 1,000-point scale) than they are with their homeowners claims experience (828 on a 1,000-point scale), according to J.D. Power & Associates. J.D. Power & Associates Senior Director of Insurance Practices Jeremy Bowler said, “By thoroughly explaining the limitations of the policy coverage and fully managing customer expectations, insurance companies may be able to lower the number of negotiations and improve claimant satisfaction considerably.” During the first notice of loss process, 81% of auto claimants said their insurer provided them an explanation of their policy coverage, while less than 75% of homeowner claimants received the same information.
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